Refund policy

 

 Last updated May 12, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition.

Items that have been personalized or altered in anyway from the products can not be returned, contact us at   sandman@tfench.co.uk for more information regarding this.

 

RETURN PROCESS

 

To return an item, place the item securely in its original packaging and mail your return to the following address:

3 Hazel Close 

TW2 7NS

Attn: Returns

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at sandman@tfench.co.uk to arrange a refund or exchange. 

        

QUESTIONS

 If you have any questions concerning our return policy, repairs or exceptions, please contact us at: 

sandman@tfench.co.uk